FAQ

Orders

 

Do I have to pay for customs charges on my orders?

Unfortunately, Xure Kart is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Xure Kart. For more in depth information, we would suggest contacting your local customs office.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses in. Feel free to contact us at contact@xurekart.com for an update on the status of an order.

How can I pay for my order?

Skycap has got your back! We accept the following payment cards: We accept PayPal payments we also accept visa and mastercard payments.

Is it safe to order online?

You can rest assured that shopping with Xure Kart is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at contact@xurekart.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.

 

 

Delivery

 

What are my delivery options?

All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.

What countries do you deliver to?

We currently deliver to all countries except for the following:

·         North Korea

·         Cuba

·         Iran

·         Sudan

·         Syria

 

How long does delivery take?

·         Delivery typically takes between 20 – 35 business days.